1. Overview
Welcome to the DreamWear L.L.C-FZ website at dreamwear.ae (the “Site”). This Site is operated by DreamWear L.L.C-FZ, an online-only retail business based in Dubai, United Arab Emirates (“DreamWear L.L.C-FZ”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our Site. Your use of this Site is also governed by our Terms and Conditions. If there is any conflict, the Terms and Conditions—especially those regarding jurisdiction and governing law—will take precedence.
2. Types of Information We Collect
A. Personal Information You Provide
We may collect personal information when you fill out forms on our website such as newsletter registration, account creation, or checkout. This may include:
- Full name and title
- Gender
- Email address
- Mobile number
- Postal or delivery address
- Birthday or anniversary date
- Any information voluntarily submitted through our forms
DreamWear L.L.C-FZ does not collect or store credit card numbers, bank account details, or payment card information.
B. Automatically Collected Technical Data
Our systems automatically collect essential technical data to ensure the Site operates smoothly and securely. This may include:
- IP address and device identifiers
- Browser type and operating system
- Date, time, and method of requests
- Pages viewed and resource identifiers (URI)
- Server response status codes
- Technical analytics and performance metrics
This data collection is mandatory for website functionality, security checks, and analytics.
C. Cookies & Tracking Technologies
Details on cookies and tracking technologies are explained in the “Cookie Usage & Tracking Policy” section below.
3. How We Use Your Information
DreamWear L.L.C-FZ collects and uses your data for the following purposes:
- Creating and managing user accounts
- Processing and delivering your orders
- Sending email or SMS notifications (only if you opt in)
- Enhancing website layout, performance, and user experience
- Conducting analytics, demographic studies, and customer insights
Providing personal data is voluntary unless necessary for placing an order or receiving customer support.
4. Requesting Account Deletion
Under UAE Personal Data Protection Law (PDPL) and applicable global data protection standards, you may request deletion of your DreamWear L.L.C-FZ account and all associated personal data.
To initiate deletion, email us at info@dreamwear.ae or use your account settings.
We will process your request within 30 days, except where data must be retained for legal compliance.
Once deleted, your account and personal information cannot be restored.
5. How We Share Your Information
DreamWear L.L.C-FZ may share your personal data with trusted third parties only when necessary, such as:
- Shipping and delivery service providers
- Marketing, analytics, and website management partners
- Fraud prevention and security service providers
- Government authorities if legally required
We do not sell, rent, or trade your personal information.
6. Cookie Usage & Tracking Policy
Our Site uses cookies and third-party tracking tools (“Trackers”) to ensure proper functionality and enhance your shopping experience.
Some tracking tools, such as Google Tag Manager, may process anonymized information about your browsing activity.
When interacting with third-party plugins, your browser may connect directly to their servers, which could be located outside the UAE.
Cookies do not contain personal identifiers.
To place an order or use features such as adding items to your cart on dreamwear.ae, cookies must be enabled.
7. Protecting Your Information
DreamWear L.L.C-FZ follows industry-standard security practices to safeguard your information from unauthorized access, alteration, or misuse.
All payment information entered during checkout is encrypted and sent directly to our secure payment gateway provider. Although no system is entirely risk-free, our payment partners use advanced and compliant security measures.
8. Payments & Transaction Security
DreamWear L.L.C-FZ uses Network International as our payment gateway.
Key points regarding transaction security:
- Payment data is encrypted and processed securely by our payment provider
- Transaction data is kept only as long as required to complete your purchase
- Customers should keep copies of transaction receipts and merchant policies
- Duplicate charges (if any occur) will be refunded for the excess amount
- Multiple shipments may result in multiple charges appearing on your card statement
- Accepted payment methods include Visa and MasterCard debit/credit cards in all currencies; our primary currency is AED
By submitting your payment information, you authorize DreamWear L.L.C-FZ to process the transaction.
9. Acceptance of This Policy & Future Updates
By using dreamwear.ae, you acknowledge and accept the practices described in this Privacy Policy.
DreamWear L.L.C-FZ may update this policy periodically. Any modifications will be posted on this page and will take effect immediately.
10. Updates to Website Policies
Our Privacy Policy and Terms & Conditions may be updated from time to time to meet legal or operational requirements.
We strongly recommend reviewing these sections regularly.
All updates become effective upon posting.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: info@dreamwear.ae
Last Updated: 5 December 2025
